On HOLD ONCE AGAIN!

I hate this process.
I have to call a company to find out information on their product, and I am on hold listening to musak. Intermittently the say something and then say that there is a maximum wait time of 15 mins, after which you are prompted to leave a message and they will return your call in 24 hours...
I've left them a few and have yet to hear from them.

So now I hang up and call back..
GAWD!
Some body answer the phone!